This policy (together with any other documents we refer to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Who we are
We (or “us”) means Noodle Live Limited, a registered limited company (number 08094480) whose registered address is 33a Wadeson Street, London, England, E2 9DR.
We are registered with the Information Commissioner’s Office as a data controller under number ZA086109.
Our contact details can be found here.
By contacting us, using our Services or visiting our website, which is owned and controlled by us (“our site”), you are accepting and consenting to the practices described in this policy unless you inform us otherwise.
Who this policy applies to
This policy applies to both Service Users and Web Visitors except as otherwise stated for interpretation, the following words have the following meanings:
| “Web Visitors” | anyone visiting our site. |
| “Service Users” | any recipient of our Services. |
| “Services” | event technology solutions and consultancy including the application or use of mobile event management software including RFID badges, touchpoints and Apps. |
Information we collect from you
We may collect and process the following data about you:
Information you give us.
You may give us information about you by filling in forms on our site within or in order to access our Services or by corresponding with us by phone, e-mail or otherwise. This includes information you provide if you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, employer, financial information and personal description.
Information we collect about you.
We collect the following information for Web Visitors and Service Users:
- technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
For Service Users: in addition to the above, we may collect:
- device name, model, location;
- contact details (e.g. e-mail address, telephone number, address); and,
- other details we request from you during your use of the Service (this varies on a case by case basis).
Information we receive from other sources.
For Web Visitors and Service Users – We also work with third parties (including, for example, business partners, sub-contractors, advertising networks, analytics providers, and search information providers) and may receive information about you from them. The information we receive from these third parties will be information that they have collected from you.
For Service Users only – We may receive information about you from third parties (for example, other individuals/organisations who use our Services or who have asked us to provide our Services to you). When that data is collected from you, you should be informed by those third parties at that stage that it may be shared with us and may be combined with data collected from multiple sources.
Uses made of the information
We use information held about you in the following ways:
Information you give to us.
We will use this information to:
- provide you with our Services;
- to notify you about changes to our Services;
- to ensure that content from our site is presented in the most effective manner for you and for your device.
- where you have indicated to us that you are happy for us to do so, we may also use this information to provide you (or permitted third parties to provide you) with information about other services we offer that are similar to those that you have already enquired about or receive, or have received, from us.
Information we collect about you and receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above and as set out in the examples below, (depending on the types of information we receive).
Examples of how we will use this information include (but are not limited to);
- to administer our Services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site and Services to ensure that content is presented in the most effective manner for you and for your device;
- to allow you to participate in interactive features of our Services, when you choose to do so;
- as part of our efforts to keep our Services, site and premises safe and secure;
- to measure or understand the effectiveness of our Services.
Disclosure of your information
You agree that we can share your personal information with:
- For Service Users only – our suppliers, sub-contractors, property owner(s), venue operators and any sub-contractors they may arrange (for example cleaners; maintenance etc.) for the performance of any contract we enter into with them to allow us to provide services to you (including but not limited to the Services), and only where they are under a duty to deal with your personal data in accordance with the Data Protection Act 1998 and the General Data Protection Regulation ((EU) 2016/679);
- For Web Visitors only – analytics and search engine providers that assist us in the improvement and optimisation of our site.
We will disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply of services and other agreements; or to protect the rights, property, or safety of Noodle Live Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
For Service Users only, in addition to the above, to provide our Services – Our clients will receive information that you provide to us or that is obtained from your device(s). By using our Services you agree to this transfer of information. Information that is transferred to our Clients will be handled in accordance with our Client’s Privacy Policy.
Where we store your personal data
The data that we collect from you will be stored within the UK. By providing us with your personal data, you agree to this storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of data and information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via our Services or sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will ask for your permission before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. If you have given us permission to disclose information about you to a third party, you may revoke that permission at any time by contacting us.
Click here for our contact details.
Our site may, from time to time, contain links to and from the websites of our clients, partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Data retention
We will not store your personal data for any longer than is necessary.
For Service Users only – If you are a user of our Services, then your information will be held for as long as you continue to use our Services.
If you cease to use our Services, your personal data stored with us will be anonymised for statistical purposes and archived within 12 months of the date you stop using our Services.
Access to information
As a data subject, you have the following rights under UK and EU data protection legislation (including GDPR), which this Policy and our use of Personal Data have been designed to uphold:
- The right to be informed about our collection and use of Personal Data;
- The right of access to the Personal Data we hold about you
- The right to rectification if any Personal Data we hold about you is inaccurate or incomplete
- The right to be forgotten – i.e. the right to ask us to delete any Personal Data we hold about you;
- The right to restrict (i.e. prevent) the processing of your Personal Data;
- The right to data portability (obtaining a copy of your Personal Data to re-use with another service or organisation);
- The right to object to us using your Personal Data for particular purposes; and
- Rights with respect to automated decision making and profiling.
When making a request, please be aware that we may be unable to delete Information that resides in our archives, and the requested removal of certain Information may mean we are no longer able to provide you with all or certain parts of the Noodle Live Services.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.